FAQ

Products

What is different about Parasol diapers?
Are Parasol products safe for my baby?
Where are Parasol diapers made?
Are your products tested on animals?
How do Parasol diapers fit compared to other brands?
Does Parasol offer night time diapers?

FAQ

Subscription Service & Management

How does Parasol’s subscription service work?
What’s included in a monthly subscription box?
What are the advantages of signing up for a subscription instead of buying products from your shop?
When will my subscription ship?
When will I be charged each month?
I am due with a baby in a few months. Can I order a subscription box now and have it ship at a later date?
Can I pause my subscription?
How do I reactivate my subscription?
I want to switch from a Diapers Only Subscription to a Diapers & Wipes Subscription. How do I do that?
Can I order more than one subscription service to the same address?
I’m halfway through my monthly supply and my child has outgrown their current diaper size. What should I do?
What is your cancellation policy?
I’m thinking of ordering a free trial. How does your free trial work?

FAQ

Gift Subscription

My friend is having a baby! How can I gift them a Parasol subscription?
I just bought a diapers and wipes gift subscription - now what?
Can I purchase a gift subscription, now, for the recipient to redeem on a future date?
Can I be refunded on a gift subscription I bought for my friend?
I received a gift subscription but I already have a Parasol subscription!

FAQ

Shipping

How much does shipping cost?
When will I receive my products?
Do you ship internationally or to US territories?
How can I track my order?
Can i change my shipping frequency of the subscription box?
Do you offer expedited shipping?

FAQ

Account & Billing

I forgot my password. How can I reset it?
How do I update my billing information?
How do I change my shipping address?
Do you charge sales tax?

FAQ

Return / Exchanges

How do I report a problem with my order?
Can I exchange or return my order?

FAQ

Refer Friends

I heard about you from a friend. Do you have a referral program where I can share Parasol with other parents?
How do I keep track of my referral credits?

FAQ

contact us

How can I reach customer service? Do you have a phone number I can call?
I own a blog and I’m interested in doing a collaboration, do you have a collaboration program?
Where can I send you photos of cute Parasol products in action?
I own a blog and I’m interested in doing a collaboration, do you have a collaboration program?
How can I have my baby featured on the Parasol website?
I’m an artist/designer and have some designs I’d love for Parasol to consider. Can I submit my work/ideas?
How do I redeem a promo code?